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Return & Exchange Policy – ArtSe

At ArtSe, we want you to feel comfortable, confident and joyful in your wearable art. If something you ordered doesn’t feel right, we offer a simple return and exchange process on eligible products, within a limited time.

  • When you can return or exchange an item

  • How to raise a request

  • Which products are eligible or not

  • How refunds and store credit work

By placing an order on our website, you agree to the terms of this policy.

Exchange Process

We offer size and product exchanges on eligible ArtSe products, subject to stock availability.

Exchange Window

  • You can place an exchange request within 7 days of the delivery date.

  • Items must be unused, unwashed, unaltered, and have all original tags and packaging.

How to Request an Exchange

  1. Log in to your ArtSe account and go to My Orders.

  2. Select the order and click on Exchange.

  3. Choose the item you want to exchange.

  4. Select the new size (or product, if allowed) from the options shown.

  5. Confirm your request.

You will receive a confirmation by email/SMS once your exchange request is approved.

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Pickup / Self‑Ship for Exchange

  • For most pin codes, we arrange a pickup of the original item through our courier partner.

  • If pickup is not available at your location, you may be asked to self‑ship the item to our address (see “Contact Us & Self‑Ship Address”).

Your replacement item will be shipped after we receive and verify the original product.

Exchange Conditions

  • Only one exchange per item is allowed.

  • Exchange is allowed only for items of equal or higher value:

    • If the new item is of higher value, you pay the difference at checkout.

    • If the new item is of lower value, the difference will be issued as store credit (if applicable).

  • If the requested size or product is out of stock, we will issue store credit instead, as per our Refunds and Store Credit policy.

When Exchanges May Be Rejected

Your exchange request may be rejected if:

  • The item fails quality check (used, washed, damaged, or missing tags).

  • The request is raised after the allowed 7‑day window.

  • The product is listed as non‑returnable / non‑exchangeable on the product page.

Pickup / Self‑Ship

  • For most pin codes, we arrange a pickup through our courier partner.

  • If pickup is not available at your location, you will be asked to self‑ship the parcel to our address (see “Contact Us & Self‑Ship Address”).

After Pickup / Delivery to Us

  • Once we receive your parcel, our quality team will inspect the item(s).

  • After successful inspection, we will process your refund or store credit as per your choice and eligibility.

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